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How can I pause and resume memberships?
How can I pause and resume memberships?

How to pause memberships and resume or unpause them at a future date

DeShawn Brown avatar
Written by DeShawn Brown
Updated over a week ago

Have you ever needed to pause a membership for a month or two, because a member didn't need to come into your space for a period of time? Previously, you would need to cancel their membership entirely, losing record of what memberships they were on. You would then need to set a reminder somehow to come back and reactivate them! Well, the Coworks team has created a solution for you.

Instead of cancelling a membership entirely, now you can “pause” it. The membership will remain intact, allowing you to un-pause their membership at any time without having to remember any discounts or plan-specific information. 

How to Pause a membership

  1. Go to the Directory tab.

  2. Under "Teams," click "Manage" on the team you'd like to pause.

  3. On the team's "Membership" tab, click "Pause Membership."

Pause Options

Pause indefinitely

Pause the membership indefinitely, which will keep the membership paused until the manager un-pauses it manually.

Until a specific date

Pause the membership until a specific date, which will pause until a specified date chosen from the date picker, and then automatically resume the membership.

Until after the next bill cycle

Pause until after the next bill cycle, which pauses the membership until after the next billing cycle. This is effectively a “skip invoice” function. After the next bill goes out, the membership will resume charging as normal.

Invoice Behavior options

Don't Create

Invoices that would be created during a paused membership with Invoice Behavior set to "Don't create" will not be created during that time. This means that you will have no record of invoices for the member during the time their membership was paused.

Create, but then automatically close

Invoices created during a paused membership with Invoice Behavior set to "Create, but automatically close" will be automatically created and closed for the normal billing cycle of this team. This means that you will have a record of invoices that would have been created, had this membership been active during this time. It's a nice option for accounting.
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Changing a Paused Membership's End Date

If you would like to change the end date of a paused membership, simply resume it and re-pause with the new dates. No invoices will be raised automatically (unless you resume and don't re-pause before the exact time the next invoice is supposed to be raised! This is highly unlikely, but worth mentioning)

Resuming a Membership

To resume a membership at any time, select "Resume Membership" on the team's "Membership" tab and confirm. If you resume the membership, it will not automatically charge for any invoices (not raised) during the pause period, and it will not automatically raise the next queued invoice. Invoices will only be raised on their next billing cycle date.

For example:

Billing cycle date: 1st of each month

  • You pause a membership on April 30th.

  • The next invoice on May 1st will behave according to your invoice behavior (Don't Create or Create, but then automatically close), but either way, the member won't receive an invoice and won't be automatically charged for that invoice.

  • You resume the membership on May 15th.

  • The next invoice will be raised on June 1st (specified by the billing cycle date).

  • The only invoice that was not collected was May 1st, but it will not raise a prorated invoice (for May 15th - June 1st) when you unpause. You must do that manually.

If you have any questions on this, please let us know!

Happy Coworking!

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