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Having trouble verifying a bank account as a payment method?
Having trouble verifying a bank account as a payment method?

What to do next if the bank account verification has failed.

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Written by Tanner
Updated over a week ago

Coworks supports two methods of capturing payments: Credit Cards and Bank Account debits. To use their bank account, members must verify the bank account with Stripe using a two-step process. You can read more in-depth about the verification process here.

Stripe will attempt to verify the bank account by depositing two small amounts (usually less than $1). The member can enter those amounts by going back to the "Payment Methods" tab and clicking "Verify".

If members incorrectly enter the deposit amounts 3 times, Stripe will lock their account. This is done for security reasons.

How to unlock an account for a member

  1. Get a bank statement from the member showing the microdeposits in their account.
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  2. Once you've obtained the bank statement from the customer, you will need to chat with Stripe's customer support here.

    You can message Stripe saying "Hello, for customer [customer ID], they failed to verify the micro-deposits as they didn't realize they had to wait for them. I have a bank statement verifying those deposits. Can I have an upload link so that you can verify them for me?"

If you have any questions or need any assistance, send us a message in our chat, and we'd be happy to help.

Happy Coworking!

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