A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer.
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To process a chargeback, the issuer creates a formal dispute on the card network, which immediately reverses the payment. This pulls the money for the payment—as well as one or more network dispute fees—from Stripe. After that, Stripe debits your balance for the payment amount and dispute fee.

Disputed charges in Coworks will show with a paid status and a warning label next to it. Hover over the warning icon to view the current type of dispute.

Disputes that have been won by you will show as green and will show the following label. This means the charge will stand and the customer will not be refunded.

Disputes that are need of a response from you and have not been won or lost will appear yellow in the feed and will show the following message.

It's imperative that you go into Stripe to respond to the dispute with evidence. You can click the link in the invoice to navigate to Stripe
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​Failed Disputes

Failed disputes mean the customer has successfully disputed the charge and will be refunded their money. You'll be charged a chargeback fee for the refund. It will show the following banner.

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For more information on how to handle disputes, review our article here.