Community Settings
In Coworks, you can use your community settings to manage the different aspects of your overall Coworks community. Community settings are used to control different aspects of billing, member privacy in the mobile app, and any adjustments you'd like to make to the member onboarding email.
Where to edit your community settings
To view or edit the settings for your community, click on the Community tab on the left side of the admin dashboard.
Community Settings Sections
Billing
Under the "Billing" section on the left side, you can edit settings related to processing fees and billing dates for your invoices.
Default Billing Cycle Date: This is the default day of the month that teams are invoiced for their recurring memberships. This can be changed when adding a membership to a team. You can read more about this setting here.
Days Until Invoices Due: The number of days that an invoice can remained unpaid before they're considered late or overdue.
Pass Credit Card fee for Membership Invoices: If this is turned on, Stripe's 2.9% + $.30 per transaction processing fee for credit card payments will be passed on to your members for their recurring invoices.
Pass Bank Account fee for Membership Invoices: If this is turned on, Stripe's .8% ($5 maximum) processing free for bank account payments will be passed on to your members for their recurring invoices.
Invoice Fee Behavior for Membership Invoices: Use this setting to choose which, if any, transaction processing fees you'd like to pass on to your customers for one-time invoices.
Custom Invoice Fees: You can create custom fees to add to your invoices, in order to charge your members for additional costs, such as sales tax. Check out this Help Center article for more information on custom fees.
Pass Credit Card fee to Booker: If this is turned on, Stripe's 2.9% + $.30 per transaction processing fee for credit card payments will be passed to your guests when they pay for an external booking.
Pass Credit Card fee to day pass purchaser: If this is turned on, Stripe's 2.9% + $.30 per transaction processing fee for credit card payments will be passed to your guests when they pay for a Day Pass.
Branding
If your Coworks subscription includes the white-label package, you can customize the appearance of the member mobile app under the "Branding section."
You can set your mobile app branding color, and upload placeholder images for different sections of the member mobile app.
Note: This feature is part of the Branding white-label package. Branding is a $99/mo add-on that brands your emails and mobile apps. Please contact the Coworks team if you would like to enable branding.
Directory
Under the "Directory" section, you can edit the default privacy settings for your members and manage your member groups.
Allow Team Profile Editing by Team Members: If this is turned on, members who aren't team admins will be able to edit their team's profile in the member app.
Show Member by default in Mobile App Directory: If this is turned on, members will be visible in the directory of the member mobile app by default. Members can update their privacy settings within the app later on, if needed. This Help Center article has more information on default privacy settings for members.
Show member's phone number by default in Mobile App Directory: If this is turned on, members' phone numbers will be shown in the Directory of the member mobile app by default.
Show member's email by default in the Mobile App Directory: If this is turned on, members' email addresses will be shown in the Directory of the member mobile app by default.
Member Groups: You can view and edit the different member groups you've created to organize the members of your community. Read more about members groups and how you can use them here.
Calendar
In the "Calendar" section, you can update settings related to booking overage emails, the Conference Room tablet app, and durations for bookings created in the member mobile app.
Events public by default: If this is turned on, new events that you create will be public by default. You will have the choice to change this setting when creating or editing an event.
Team & Member Booking Overage Notifications: If this is turned on, members will be notified when they exceed their monthly booking hours for the month. Members will have the option to disable this within their own settings.
Member Booking Creation Notifications: If this is turned on, members will be notified when they create a booking or when a booking is created for them.
Member Booking Cancellation Notifications: If this is turned on, members will be notified when their booking is cancelled.
Show "Book Now" button on Tablet: This will control whether members have the option to book conference rooms using the "Book Now" button on the conference room tablet app.
Book now maximum booking duration: Control the duration of bookings created using the "Book Now" button on the conference room tablet app.
Default Mobile Booking Duration For Rooms: Control the default length of bookings created for rooms in the member mobile app.
Default Mobile Booking Duration For Equipment: Control the default length of bookings created for equipment in the member mobile app.
Booking Date Time Picker: Turning this on allows members to customize the start and end times of their bookings in the member mobile app. This enable them to create bookings that extend beyond the 4 hour booking maximum in the member mobile app, which can be useful if you'd like your members to be able to book for more than 4 hours at a time.
Checkins
Member Notifications: If this is turned on, members will be notified when a check-in is created for them.
Enable optional email: Control if the email address field on visitor check-ins is required or optional.
Legal
In the "Legal" section, you can add a link to your Terms of Service. This link will be visible to your customers when purchasing day passes, external bookings, or signing up for memberships via the public sign-up form. Customers will check a box to agree to these terms before completing their purchases.
Mobile
Under the "Mobile" section, you can control which tabs are shown in your member mobile app, and you can edit the name of the "Equipment" section of the Booking tab, if needed. Check out this Help Center article for more information.
Onboarding
In the "Onboarding" section, you can choose whether you'd like new members to be automatically sent the onboarding email by default.
The membership agreement URL feature allows you to force members to agree to your membership agreement and accept your membership terms before using the app. You can learn more about that feature here.
If the white-label package is included in your Coworks subscription, you can also use the "Onboarding" section to customize the Onboarding/Welcome email that's sent to your new members. Feel free to check out this Help Center article for more information.
Website Forms
Lastly, in the "Website Forms" section, you can customize your public forms integrated into your site. For most forms you can change the header title as well as enter Success Redirect URLs for the different website forms for your Coworks community. Read more about success redirect URLs and how they work here.
Additionally, you can set an additional "sales email" to receive all website form notifications for things like tour requests and membership requests. Learn more here.
Happy Coworking!