By default, managers can allocate a set amount of monthly hours allowance to each team to be used for bookings. Hours can be added to plans and assigned to teams. Members then book rooms in your space using their allocated hours allowance. This method works great when it's not important what rooms or resources are being booked with those hours. But what if you have certain rooms that are disproportionally sized or valued than others? You may wish to control how a member spends those allocated hours to avoid them only booking the higher-valued resources.
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Booking credits allow you to assign weight to those hours on each room so that certain rooms "cost more" to book. This is done by assigning a credit cost per hour for each room. Consider, for example, a team with 10 monthly booking hours to use in rooms A and B. With hours, the team can use those 10 hours across room A and B as they see fit. With credits, you could assign room A to cost 2 credits per hour vs room B costing 1 credit per hour. This allows room A to "cost more" than B when using the allocated 10 'credits' instead of hours.

When using credits, you can decide how many credits you would like each resource to use per hour directly within the resource.

You can also decide how much each credit for your member booking overage charge should cost. The overage rate is derived from the value of the credits assigned per hour. By default, 1 credit is worth $10, so a room worth 3 credits would charge a $30 member overage rate when booking past the credit limit. This credit value is a community setting, and you can update it by contacting our team at any time.

When you first create a membership plan for your coworking space, you will need to set the number of booking credits included with the plan. This determines how many credits a team can use to book a conference room for a given month.

When a team signs up for a membership plan at your coworking space, you can assign their recurring billing plan and see the number of booking credits allotted to that team for the month.

Click the team's "Overview" tab to see their booking credit usage, which resets to 0 at the beginning of each month.

When team members book conference rooms, each credit used will count against their booking allowance for the current month. You can learn how to edit booking credit allowances here, and learn how to download a report on room usage here.

On the team's "Bookings" tab, you can also download the Bookings Usage report for that specific team, which will provide a breakdown of the team's booking credit usage. Simply click the "Booking Usage Report" link near the top of the team's "Bookings" tab to download the report.

On a team's "Overview" tab in the Directory, you can jump directly to the team's bookings for the current period. Near the top of the page, where the team's booking credit usage for the current month is listed, just hover over the "?" icon, and click the "View Bookings" option.

You can also go to a team or member's "Bookings" tab to view a list of all of their bookings in your space. To view all bookings for the current period, click on the "Filters" button on the "Bookings" tab, then click the "Created at" dropdown and select "Current period."

Your members can use the member mobile app to book conference rooms. When booking the room, if credits are enabled, the credit cost and overage cost will be shown in the room detail.

Members can then view used/remaining booking credits as well as any expected overages by going to their profile.

If you'd like members to receive an email confirmation of their booking, make sure to change your settings. Go to the Community tab in the admin dashboard, click "Calendar," then click the toggle for "Member Booking Creation Notifications."

Below is an example of the booking confirmation email that is sent to the member. It includes how many booking hours they've used of their monthly allowance.

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Happy Coworking!