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How to set up the Kisi Integration
How to set up the Kisi Integration

How to integrate Kisi with Coworks, and how the Kisi + Coworks integration works for door access control

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Written by Tanner
Updated over a week ago

Kisi is a keyless access system that allows platforms like Coworks to integrate to take advantage of it's keyless entry door lock access system. View our official integration page on Kisi here.

Note: To get started with Kisi & Coworks, make sure you have an active Kisi subscription.

Kisi Groups

Create Kisi groups so you can organize your members properly. "Groups" are a Kisi term which allows you to group members together based on different levels of access that you define. A group consists of a set of doors that the group will have access to (e.g. front door and back door).

We recommend creating groups that mirror your Coworks plans so you can stay organized. Some examples would be:

  • Coworking - Day

  • Coworking - Nights & Weekends

  • Suites

Doing this will allow you to bulk change access permissions when you add new doors, or remove doors without having to go to every member and change their permissions.

Kisi API Token

Once you've got your groups set up, you're ready to integrate Kisi with Coworks. Head over to the "My Account" page in Kisi and find the API tab. This is where you can instruct Kisi to allow Coworks permission to access your data.

Click on "ADD API KEY," and enter your username and password.

Once you've got your API token, make sure you save that, as you'll need it in Coworks.

Note: API keys are tied to the Kisi user. If this Kisi user is removed from your Kisi account, the integration with Coworks will no longer be valid.

Activate Kisi

With your new API Token, it's time to head to your integrations page in Coworks by clicking on the Community tab in the admin dashboard and then choosing the "Integrations" section on the top. Once there, find Kisi and click "Connect."

Enter your Kisi API key, and click "Connect."

Sync your Kisi Place

At this point, you need to associate your Kisi Place with your Coworks campus. "Places" are a physical association with a group of doors & locks, which you can think of like a building.

When you connect Kisi to Coworks, it should prompt you to choose a campus to map. Choose a campus from the dropdown (your current campus is selected by default).

Then, map your Kisi place to your Coworks campus.

Now your campus is fully connected! If the above modal did not appear, or if you'd like to chance your campus <> place mapping, simply click the "Settings" option for the Kisi integration in Coworks.

To confirm your place is connected to your campus, you should see a "Door Access Place ID" saved in your campus settings page (click the gear icon in the top right header of your dashboard).

Adding a Coworks member to Kisi

Note: If you would like us to bulk sync your Kisi account based on plan allocations, please reach out. This is a manual process, but we're happy to do it for you!

Once you've activated Kisi as an integration and connected your place to your campus, you're ready to start using the Kisi integration in Coworks.

The Coworks <> Kisi integration works by allowing you to automatically choose which Kisi door groups to assign to members as you add them in Coworks. This way, you don't have to manage multiple platforms, and can perform all of your access management needs directly within Coworks.

When adding a member, you can toggle on the "Add to Kisi" option and choose which door groups to add them to (make sure those groups are created in Kisi), and can even schedule a date to grant them access (in case you want to have their access start at a later date).

Once added, the member will be automatically created in both Coworks and Kisi. They should receive an email from Kisi with details on downloading the Kisi app and signing in with their Coworks credentials. They will automatically have access to the doors you assigned to them during creation.

See below:

Add New Member

Add Member to an Existing Team

Updating an existing Member

You can set Kisi permissions for existing members by going to their profile page, turning on the "Add to Kisi" toggle, and clicking "Save." If they've already been synced to Kisi, you will see a link to take you to their profile in Kisi for edits if needed.

Adding Members who sign up via the public plan form

If you're using our public plans/signup feature, it allows members to sign up for Coworks all on their own. You can indicate whether those members get auto-provisioned access to your space, and you can control different access groups for different plans.

To do this:

  • Go to the plan that is listed publicly.

  • Once the public signup toggle is enabled, you will be given a section for "Door Access Control."

  • From there, select "Enable automatic door access" to enable auto access permissions to people who sign up for this plan.

  • Finally, choose a door group to assign to the member who signs up for this plan.

Kisi for non-members (Day Pass and External Bookings)

You can also allow non-members who book your conference rooms and purchase day passes automatic and temporary access to Kisi for the duration of their bookings. This is a great tool to automate the guest reservation experience. Guests will get auto-access to doors on the date of their booking, and their access will be automatically revoked afterwards.

Learn how to set this up here.


My doors stay open

If you have set up "unlock periods" in Kisi, the door (lock/group) will be unlocked during that time (and is not lockable!).

Users are able to unlock a door remotely and I don't want that

If you want users to have to be physically present at the reader to unlock the door, turn on "Kisi Reader Restriction" in Kisi.

Members aren't automatically getting Kisi access

If members being automatically added into Coworks aren't automatically getting Kisi access as they should, check the settings for the plan(s) on their membership. Make sure that the "Enable automatic door access" setting is enabled for the plan, and the proper Door Group is selected. If this setting isn't enabled, the member won't automatically get Kisi access.

Note: If the user associated with your Kisi account is deactivated, this can cause issues with the integration. In this case, the Door Access settings for your plans may have been automatically turned off. Please review your plans if this happens, to ensure that the Door Access settings are turned on.

If you have any questions on this integration, we're here for you! Let us know.

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Happy Coworking!

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