Stripe
Learn More About How We Work with Stripe
What fees does Stripe charge?An overview of the different transaction processing and invoices fees collected by Stripe.
Stripe | How to edit the "Update Payment Information" link that is included on the failed payment email from StripeHow to disable or update the email communication from Stripe that's triggered when a payment fails and a customer receives an email notice
How to configure Stripe's billing settings for your accountHave some of your memberships gone missing? Automatically? There's a chance that Stripe is automatically cancelling your memberships.
How do I turn on Stripe email receipts for payments and refunds?How to enable email receipts for invoice payments and refunds through Stripe.
How to enable or prevent Stripe from sending "free trial ending" email notifications to your membersThis will enable or stop free trial email notifications when a membership is going to start billing.
How to remove an application from your Stripe accountHow to remove unwanted third party applications from your Stripe account.
Invoices
Guides for Invoices
How to create a one-off invoice and pause the next invoice created by a membershipHow to create a one-time invoice or charge, and pause the next invoice that would be created by the membership.
How to view and sort invoicesHow to see all of your invoices, filter them by status, and sort them based on creation date, due date, or amount.
How to remove pending invoice items from an upcoming invoiceHow to edit a team's next invoice and delete pending invoice items or prorations.
How to set up emailed invoice receiptsHow to add email addresses to receive emailed receipts for a team's recurring billing invoices.
What do the invoice statuses mean?This article will explain what the different statues of invoices mean.
How to exempt invoices or teams from incurring custom feesHow to prevent or skip custom fees from being charged on specific invoices or for specific teams.
How do I resend an invoice?Instructions for how to resend or re-download an invoice.
How do I close or delete an invoice?How to close, delete, or remove a previously sent charge or invoice.
How do I view an upcoming invoice?How to preview a team's next invoice in the Coworks dashboard.
How To Update An Existing InvoiceHow can I change, update, or edit an invoice sent to a member or team?
Invoices and their lifecycleCurious on the different options for invoices and how they are created? Curious about the possible statuses of an invoice?
How to issue invoice credit notes to reduce the invoice amountHow to edit an existing unpaid invoice to reduce the amount due by issuing credit notes on the line items
What are Paused invoices?What is the Paused invoice status, how does it happen, and what does it mean for my money and future invoices?
Why do customer invoices have a Wells Fargo ACH payment link on them?Noticing a strange Wells Fargo account at the bottom of customer invoices when you have a different bank?
How to set up invoice payment reminder emails before sending invoicesSet up automated reminder emails for upcoming invoices to inform customers when they will next be invoiced
How do I customize my invoices (branding, footers, memos, etc.) in StripeHow to customize your branding, footers, memos, and payment terms for invoices that are sent to customers from Stripe via Coworks.
How to Utilize Internal Notes on InvoicesWhere to find (and how to update) internal notes on invoices.
How do I create a one-time invoice or charge?How to charge or email a one-time invoice to members, or bill guests (non-members) for one-off purchases or non-recurring invoices.
How do I share a link to a hosted invoice page?How to find the shareable URL for an invoice.
How can members view or pay invoices and download invoice receipts?Team admins can view and pay their invoices or download invoice receipts directly in the member mobile app.
Why is there a $0 "Marked Paid" invoice?Noticing a strange $0 "Marked Paid" invoice that you don't recall creating or manually marking as paid?
How do I add addresses to invoices?How to add mailing addresses for members and contacts to invoices for VAT and other reimbursement purposes
How do I view or download a past invoice?How to view or download invoices from the Coworks admin dashboard.
How do members view and access invoices?How members can view their history of invoices and receipts or pay outstanding invoices from the member mobile app.